My tolerance for incompetence is somewhere just below the explosive level right now. The problem with that is that the mounting pressure is usually relieved by some extravagant act of violence, i.e. clobbering someone to death for no particular reason.

Why must all ministries insist on having an automated system when you call in. Call it interactive, whatever. It is retarded. It goes something like this
'For A press 1. For B press 2. For C press 3. If you wish to return to previous menu press 4............... If you are still alive, press *0 for operators assistance.'
And all the automated stuff that they spout are on the website! Are they dumbing down the system to appear more accesible?